CONSUMER PROTECTION

CHAPTER 48:10
CONSUMER PROTECTION

ARRANGEMENT OF SECTIONS

    SECTION

PART I
PRELIMINARY

    1.    Short title

    2.    Interpretation

PART II
GENERAL PRINCIPLES OF CONSUMER PROTECTION

    3.    Consumer rights

    4.    Undertaking of the Government

    5.    Responsibilities of the Local Authorities

    6.    Obligations of a supplier or trader

    7.    Responsibility of the consumer

    8.    Beneficial interpretation

    9.    Pyramid selling or betting prohibited

PART III
ADMINISTRATION

    10.    Establishment of the Consumer Protection Council

    11.    Vacation of office of members

    12.    Filling of vacancies

    13.    Invited persons

    14.    Chairman and Vice-Chairman

    15.    Remuneration of members of the Council or committees

    16.    Meetings of the Council

    17.    Non-liability of members of the Council or of committees

PART IV
FUNCTIONS AND POWERS OF THE COUNCIL

    18.    Functions of the Council

    19.    Powers of the Council

    20.    Committees of the Council

    21.    Disclosure of interest

PART V
FINANCIAL PROVISIONS

    22.    Funds, accounts and audit

    23.    Reimbursement of expenses of members of the Council, etc.

    24.    Annual reports

    25.    Progress reports

PART VI
CONTRACTUAL PROTECTION

    26.    Standard form contracts

    27.    Relief against unfair consumer contracts

    28.    Financial transactions

    29.    Consumer credit contracts

    30.    Right of retraction

    31.    Implied contract terms

    32.    Cancellation and variation of contracts

    33.    Supplier’s or trader’s liability

    34.    Standards and support service

    35.    Consumer information on standards

    36.    Supplier or trader to provide consumer with receipt, invoice, etc.

    37.    Price to be displayed on goods, etc.

    38.    Particulars or labels on goods to be in official language, etc.

    39.    Certain words to be used to indicate warranty

    40.    Warning about harmful technology and goods

    41.    Remedies for harmful technology and goods

    42.    Offence and penalty

PART VII
ADVERTISING

    43.    Supplier or trader to provide true information

    44.    Advertisement to be truthful

    45.    Abusive advertising prohibited

    46.    Duration of advertisement necessary in promotional sales, etc.

    47.    Consumer to be compensated

    48.    Offence and penalty

PART VIII
MEASURES FOR CONSUMER REDRESS AND MECHANISMS

    49.    Representative consumer or class actions

    50.    Subordinate courts to have jurisdiction over consumer claims

    51.    Funding for the subordinate courts

    52.    Remedies and sanctions

    53.    Jurisdiction in respect of persons and causes of action

    54.    Relationship between this Act and other laws

PART IX
MISCELLANEOUS PROVISIONS

    55.    Offence and penalty

    56.    Regulations

14 of 2003
G.N. 27/2004

    An Act to protect the rights of consumers, address the interests and needs of consumers, establish a Consumer Protection Council, provide an effective redress mechanisms for consumer claims and provide for other matters incidental thereto or connected therewith

PART I
PRELIMINARY

1.    Short title

    This Act may be cited as the Consumer Protection Act.

2.    Interpretation

    In this Act, unless the context otherwise requires—

    “abusive clause” means a clause which is or appears to be imposed on a consumer by a supplier or trader who has economic power over the consumer and which gives the supplier or trader an unfair, unconscionable or excessive advantage over the consumer;

    “abusive advertising” refers to abusive, unfair or discriminatory advertising which incites or is likely to incite violence, evokes fear or exploits profits from children, infringes environmental values or is capable of leading consumers to behave in a manner detrimental or hazardous to their health or safety;

    “advertiser” includes a supplier or trader of technology, goods or services who has commissioned the publication of an advertising message;

    “appropriate laboratory” means a laboratory or organization recognized by Government and includes any such laboratory or organization established by or under any law for the time being in force for carrying out analysis or test of any goods with a view to determining whether such goods have any defect;

    “business records” include—

    (a)    accounts, balance sheets, vouchers, records, minutes of meetings, contracts, files, instructions to employees, invoices, import documents and other instruments; and

    (b)    any information recorded or stored by means of a pen, typewriter, computer or other device whatsoever and any material subsequently derived from information so recorded;

    “Chairman” means the Chairman of the Council appointed under section 14;

    “competent authority” means a body that has power or jurisdiction, derived from any written law, over a particular issue or entity;

    “complainant” means a consumer or any consumer association who or which, as the case may be, makes a complaint;

    “complaint” means any allegation in writing or orally made by a complainant that—

    (a)    as a result of any unfair trade practice adopted by a supplier or trader, the complainant has suffered loss or damage;

    (…